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Tampa IT Support & Managed Services

Managed IT Services for Tampa Bay, Tampa Businesses

It’s hard to know if your company is fully secure from a cyber attack. Cyberspace IT LLC Consultants we can perform a Rapid Risk Assessment of your infrastructure and help identify any areas that need fortification. Don’t get hacked

The cost of a technology outage can cripple a business. Use our Recovery Time & Downtime Cost Calculator to focus on a handful of simple metrics that might come into play during a downtime event.

Business IT Services for, Tampa & Tampa Bay

  1. Comprehensive Solutions: Our team of experts offers a wide range of IT support services tailored to your unique business needs. Whether it’s network management, cybersecurity, or help desk support, we’ve got you covered.
  2. Proactive Monitoring: We take a proactive approach to IT support. With 24/7 monitoring, we identify and address issues before they disrupt your operations, minimizing downtime.
  3. Dedicated IT Consultants: Our IT consultants work closely with you to develop strategic technology solutions that align with your business goals, ensuring that your technology works for you.
  4. Cybersecurity Expertise: In an age of increasing cyber threats, we prioritize your security. Our cybersecurity measures safeguard your data and protect your business from potential threats.
  5. Responsive Support: Our support team is always ready to assist you. With prompt response times and effective solutions, you can rely on us to keep your technology running smoothly.

Serving Businesses Near You

In the fast-paced world of business, time is money, and when IT issues strike, a rapid response can make all the difference. At Cyberspace IT LLC, our Tampa headoffice, strategically located on Rocky Point, ensures that we can have a skilled technician onsite within minutes. Whether your business operates in Downtown, Tampa, rest assured, we are here to swiftly resolve issues and prevent downtime.

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Your Local IT Experts

As Downtown Tampa’s IT experts, we’ve had the privilege of working with hundreds of businesses throughout the Gateway area. We understand the unique needs of your business and the competitive landscape in which you operate. Our mission is clear: to design a comprehensive IT strategy tailored to your organization. By leveraging our fully-integrated managed solutions, we eliminate downtime and provide your business with the competitive advantage it needs to not just survive but thrive.

Zara Clatworthy
Zara Clatworthy
28/02/2023
Very friendly, fast response times and quick to help with anything we need. Great supportive team and Lee has given us a lot of positive advise. Would 100% recommend using these guys.
Jessica Hopton (Jess)
Jessica Hopton (Jess)
18/02/2023
David Cullen
David Cullen
18/02/2023
Orbital and the team have massively assisted with our compliance clinically and technically. Delivering a successful cyber essentials certification, cyber essentials plus certification and now we together work towards ISO 27001. Would highly recommend Lee and his attention to detail and all the business services they provide
Pixelfix Ltd
Pixelfix Ltd
17/02/2023
We are extremely satisfied with the services provided by Team Orbit at Orbital IT. They were instrumental in setting up our IT infrastructure, implementing cyber security measures to protect our business, and providing us with prompt and effective helpdesk support. Their team of experts is highly knowledgeable and professional, and they were able to quickly resolve any IT issues we had. The partnership that has developed between us has been excellent and we highly recommend Team Orbit at Orbital IT for their reliable IT support, helpdesk, and cyber security solutions. Pixelfix Ltd
Jake
Jake
17/02/2023
Team Galactica provide reliable and comprehensive IT services that are customised to meet specific needs. With a team of experienced professionals and a focus on proactive maintenance and monitoring, they are able to quickly identify and resolve potential issues before they become critical problems. They offer 24/7 support to address any unexpected issues that may arise and can develop custom solutions. Their technical expertise, coupled with their commitment to customer satisfaction, make them an excellent choice for organizations in need of ongoing IT support or one-time projects.
megan piquiet
megan piquiet
26/12/2022
Team Galactica assisted us massively with reoccurring penetration and probe testing for our high end blue chip environment in the US, to gain our compliance status! Thanks team
Jess Box
Jess Box
07/12/2022
Lee has bee very helpful throughout the installation process. He is able to share his knowledge helping the client (me) fix my own issues. His knowledge of systems is second to none. would highly recommend Galactica for IT installation and services.
Peter Curtis
Peter Curtis
27/11/2022
Lee is a man of many talents, apart from the obvious areas such as hardware including getting cables through the most of awkward of places and cracking software glitches even with unfamiliar applications he has a determination bordering on obsession. He won't be beaten. If you've got a problem he will figure out a way to solve it. Fast, efficient and value for money too.
Paula Popa
Paula Popa
22/11/2022
Fantastic service, very knowledgeable, quick to respond and resolve issues. Would highly recommend
Orri London
Orri London
22/11/2022
A fantastic service with incredibly helpful and friendly employees. Continually going above and beyond to support our work here at Orri.

Directions to our Tampa Office.

Tampa Headoffice:
2202 N Westshore Blvd
Tampa
Florida
33607
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Internet Service Provider in Tampa

Cloud Solutions provider in Tampa

  • Cloud Strategy: Develop a customized cloud strategy aligned with your business objectives to maximize ROI and drive digital transformation.
  • Cloud Migration: Seamlessly transition your applications and data to the cloud with minimal disruption, ensuring security, scalability, and performance.
  • Application Development: Leverage our expertise to build and optimize cloud-native applications that are scalable, resilient, and cost-effective.
  • Managed Cloud Solutions: Focus on your core business while we manage your cloud infrastructure, ensuring reliability, security, and performance.

Cyber Security Specialists in Tampa

Technology and Education Intersect in Tampa

The Tampa Bay region continues to transform into an attractive environment for innovation. With a growing number of technology companies flocking to the Tampa Bay Area, and a trending startup scene, it’s no surprise that Tampa Bay was named one of the top 40 U.S cities for entrepreneurs by Business.org.

Tampa Bay is also home to some amazing universities that produce ambitious, talented and tech-savvy. Here are our top picks for universities if you’re looking to get into the tech space:

Top Tips for Hiring a Managed IT Service Provider in Tampa

As businesses recognize that maintaining their IT infrastructure is more difficult than their internal resources can handle, they are moving towards hiring a Managed Service Provider (MSP). Outsourcing IT shifts the responsibility of IT management into the hands of a team of specialists. With many MSPs in Tampa to pick from, selecting the best company can be a tiring procedure. Here are six questions to ask your existing or prospective MSP.

  • 1. How Will Your Managed IT Services Improve Our Day-to-Day Operations?

    Consider their reaction to this concern as an essential element of your decision-making process. Your MSP should make operations smoother by reducing or eliminating downtime, supplying the best software application for your service, managing data storage, and preventing cyber-attacks.

  • 2. Can You Share Tampa References We Can Speak With?

    Speaking to active clients of an MSP will help you understand the quality of service they provide, how they communicate and meet or exceed expectations. If an MSP is unwilling to provide current or past references, this is a sign that your team should run, not walk away, from the service provider. Be sure to use this opportunity to ask current customers about their overall customer experience, the MSPs responsiveness, proactive maintenance, and ability to communicate effectively from frontline workers to the C-Suite.

  • 3. Do You Provide 24x7x365 Assistance?

    The response to this question ought to be yes. Having help-desk support year-round is essential since emergencies often happen without any notice. Virtually every reputable IT support company will have staff available every day of the year, including major holidays.

  • 4. How Does Your Service Enhance Collaboration?

    To find the best Managed Service Providers in Tampa, this question will help narrow down the options. With better innovation and collaboration tools available, your IT provider must have a clear strategy that enables employees to work more effectively together while building an open digital culture.

  • 5. How Does Monthly Billing Work?

    Managed Service Providers operate using a predictable fixed-fee pricing model. After meeting with an MSP, you should have a clear understanding of what they charge per device, user, and/or services. The last thing anyone wants is an unexpectedly large bill after an IT emergency. Be sure to ask if the Tampa MSP offers unlimited IT support and what their Service Level Agreement (SLA) outlines as part of your proposed IT service plan.

  • 6. How Do You Measure Customer Satisfaction?

    Any IT support provider worth their salt will have clearly defined key performance indicators (KPIs) and metrics to monitor customer satisfaction. These performance metrics extend across each business unit, from monitoring the help desk’s average response times, time to resolution, first-time fix percentage, outstanding tickets and SLA response times, to name a few.

    Cyberspace IT displays our monthly metrics on our homepage because we believe that transparency and trust are key to earning your business each month.

    Regardless of who you decide to work with – it’s important that your team cross-examines reputable managed service providers in Tampa. Some of our best clients were burnt by a less than adequate service providers in the past. If the company you are speaking with seems secretive or reluctant to offer you in-depth responses, then they are probably not an excellent fit, let alone a great service provider.

Tampa IT Support Frequently Asked Questions

What is a Managed Service Provider?

A Managed Service Provider (MSP) is an IT support company that augments and becomes your dedicated IT department to proactively manage your IT infrastructure and end-user systems remotely, with a clear Service Level Agreements on a monthly subscription model.

What is Co-Managed IT Services?

Co-managed IT services are designed to support businesses that already have an IT department or in-house IT support staff. With co-managed IT services, businesses will often outsource their help desk and end-user support activities to a Managed Service Provider (MSP) so that their internal resources can focus on higher-level, more strategic initiatives.

Alternatively, organizations with an IT department who are fully capable of handling the day-to-day tasks may require external expertise for more complex projects. These projects are usually designed to improve the company’s overall IT strategy, like infrastructure upgrades, migrations, or Security Information and Event Management (SIEM) solutions.

Co-managed IT services enable every company quick access to IT professionals without budgeting to hire multiple technicians at different skill levels.

How Much Does IT Support Cost In Tampa?

The average hourly rate for IT services in Tampa, Florida, ranges between $125 to $225 without a managed service contract. Emergency support can easily double the rate, with many service providers charging upwards of $250 – $300 per hour for an immediate dispatch.

There are three types of contracts when you work with a third-party IT service provider, typically these include break/fix hourly rates, a managed IT services agreement, or pre-paid hourly block contracts.

Break/fix IT support means that the service provider is called to resolve an issue, as needed, on a set hourly rate. Break/fix may be cheaper in the short-term; however, these service providers only make money when your business has IT-related problems so there is little incentive to provide proactive or pre-emptive maintenance.

Companies with a managed IT services agreement pay a predictable monthly rate to gain access to a team of experienced information technology professionals from front-line help desk support for resetting passwords to quarterly IT roadmap reviews with a Chief Information Officer or Chief Technology Officer. Our managed IT service plans include unlimited tech support, with this model, the MSP is only profitable when your team has zero issues or downtime so it’s in the best interest of both parties to ensure a proactive approach to solving your technology issues effectively.

While less common today since more and more IT service providers are transitioning to managed service agreements, some IT support companies allow customers to pay in advance for a set number of hours that can be used to fix IT problems as needed. A prepaid hourly block contract will always have a lower hourly rate than a break/fix contract.

Should Small Businesses Be Outsourcing Their IT Support?

There is no one-size-fits-all solution to answer whether or not a small business should outsource their IT support; however, working with a managed IT service provider typically costs less than hiring one experienced full-time IT Manager.

According to Payscale, the salary range for an IT Manager is between $63,300 – $138,000. If a business is only looking for an IT Support Technician in Tampa, data from Glassdoor indicates that the average base pay is $51,016 per year.

Managed Services are a cost-effective solution for small and medium-sized businesses to gain access to a fully-staffed IT department with varying degrees of specialization across telecommunications, server management, end-user support (troubleshooting employee computers), cloud architecture, cybersecurity, IT infrastructure planning, and database management.

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